My college marketing professor would be very proud. He used to say "he, who doesn't want to pay for brand recognition, will pay twice!"
Shouldn't every company do that?

P.S. I am glad the times of former FA's running network and putting 777's on Florida turns are gone. Nothing to do with paint, but it's good to see common sense.

Anyone know why it is in the best interest of our REVENUE paying customers to be subjected to extremely poor service and nasty flight attendants because they choose to work 14 hr coast to coast back to backs several days in a row?

Everyone gets tired from work, I get that. But these flight attendants have been absolutely nasty and very unpleasant to work with. The customer suffers because these FA's get burned out and of course are tired. It is affecting not only the passengers but the other crew as well. Nasty and rude is not what anyone wants to deal with at 2230 before and during a coast to coast redeye. Work rules should be adjusted to optimize for the passenger and safety experience. By not allowing this and a HOST of other measures will cull the group as well as increase the customer experience which will lead to solid revenue. Until then we are doomed with regard to JV's and the superior service some other carriers provide will sway high $$ passengers to make other choices..

Rant over.

It is a core belief of mine that some people are just nastier than others. They are rude when they are well rested and they are ruder when they are tired. IMO, this is a leadership issue - as in flight leader / Capt leadership. Attitude dictates behavior.

Twice in my DAL career, since noone else was going to do it, I have told crewmmebers that they are way out of line and need to get a handle on their rottenness. (short story version)

Once in my time here, I told an FA never to say another word to me, ever.

I can be rude too. But I believe in management at the point of infraction, not writing stuff up, to be maybe handled two weeks later, if ever.

That said, it take more than one observable negative behavior to get my real attention. You are a big boy, handle it.

My point Scambo is that environments have an effect on ones behavior. Trust me I have said what I felt was needed to be said when I thought it was warranted. So I certainly can handle it, you imply I can not. SO I will take your tone in a positive way instead of looking at it as an attack.

Back to the point. DAL Mgt should address this issue and the only way they can deal with it is if it does get brought to their attention. A nasty rude flight attendant will not like what I have to say. But I also try to give them a benefit of the doubt and not judge too quick without observing a little before I feel the need to step in and say something. The point is simple, most of these flight attendants do it to themselves to work until they are exhausted because they can and the customer suffers. Delta needs to fix that. I can speak up for myself and stand my ground "like a big boy" when needed. The passenger who asks for a glass of water and is given attitude and simply ignored cannot. That is when DAL needs to know about it.

What you typed above is innacurate, incomplete and misleading. The PWA required flow-down to remain available; it did not require flow-up. DAL Flight Ops management was the group that wanted out of flow (comments of 10,000 applicants for 80 positions). DALPA negotiated to ensure those on the CPZ property at that time (where flow-down was maintained) kept their rights, and one year's worth of XJT flows (where there wasn't flow-down) still kept their slots. Saying that DALPA "shut it down" is not factual; quite the opposite, in fact.

I'm sure you can tell who the Delta pilots that came from NWA, Republic, Hughes Air West, North Central, Western, National and Pan Am without going through the DAL pilot selection process are immediately...not.

It's interesting to me that guys (not you) who routinely bash our management and our company are so protective of management's prerogative on who to hire. I think we're a great group of pilots, but the blending that has taken place belies the "pilot selection" theory, imo.

This is 100% correct, the union at XJ fought hard with DALPA to keep the flow intact, it was DAL management that wanted out of the flow.

There is some type of flow agreement in the 9E TA we just don't know the details yet.

Figmo,

You may be on to something here. I have seen more than a few burned out FA's flying consecutive coast to coast turns.

Scoop

Senior mamas not gonna likey!

Maybe this reflects the need for more flight attendants, and we are hiring them.

Sorry if you misread my tone, I really didn't mean to have one.

I agree with what you said quoted here.^^^

However, we have all been here long enough to know that (at least in my knowledge) F/As dont get terminated for being written up no matter how thick their folder may be.

I do know that they get terminated occasionally, for what is unclear...stealing?