Do I actually think Mesaba will file for bankruptcy.....no. My point is in 2006 nobody thought is was possible either. Before Northwest filed for bankruptcy, Mesaba was a good, financially viable company. The day after Northwest filed, Mesaba was bankrupt. It took one day. My point was just because Mesaba is ok now, does not mean Mesaba is ok in a week.

As for service. I know for a fact that for the last quarter, the customer satisfaction was about the same across all fleets at Mesaba. Aircraft had nothing to do with it. In fact, the numbers for pre-boarding and deplaning were very good as well. Mesaba is falling behind in the inflight portion. Who is to blame? It goes all around. Pilots, flight attendants, and management. The surveys that come in about customer satisfaction are sent to frequent fliers. They know the saab is a turbo prop and their expectations are lower. But rude workers, dirty planes, and a lack of updates during delays play a big part. Mesaba will probably be fine but there is definitely some work to be done.

 

We all knew that Ch11 was all but a done deal as soon as NWA filed. We saw the writing on the wall, higher gas prices, refineries down, management preaching doom and gloom, previous times when they withheld payments. I can't remember a single crewmember sticking their head in the sand and singing Kumbia. You're once again way off to left field.
Completion Factor (CF) — 2009
On-Time Arrivals (A14) — 2009
SkyWest Chautauqua Pinnacle Compass Mesaba ASA Freedom Shuttle America Comair
99.0% 98.8% 98.2% 98.1% 97.9% 97.9% 97.8% 97.2% 96.6%
Chautauqua
Mesaba
SkyWest Pinnacle Compass Freedom Shuttle America ASA
Comair
91.0%
85.9%
85.4% 84.5% 82.5% 82.4% 81.5% 81.5% 70.8%

The biggest issues with our Cabin operations 1) are cleanliness which is the responsibility of RHS. 2) Cabin Temperature in the 900

Rude workers that's a complete joke.
Delay updates are always given, you must not have much experience in the cockpit. If you aren't giving info the FA's are asking for it.
You are incorrect about ratings for the boarding process. They fell below the goal level. RHS is where the most work is needed. Everyone hates, I repeat hates waiting for
1) external Power hook up
2) the jetbridge pulled up in a timely manner
3) planeside bags ready when the passengers are

The agonizing wait for the jetbridge and planeside bags is the last impression left on the passengers. The cabin and flight crew can only say they're sorry so many times for the inconvenience. But we are the "face" associated with the blame. It's not our fault that the ramp has always been understaffed. You will see these goals blown off the chart if the ramp did a better job.

See the previous above post for completion factor and on time performance. Keep preaching doom and gloom and half truths. Those who actually know the truth will do what's right. Mesaba isn't going to file bankruptcy over piddly issues like that.
You're turning this site into FI, grow up or go back to that childish site.

 

Here it is a little cleaner...although when i look at these numbers the percentages dont mean a great deal considering every airline doesnt have comparable fleet size...it would be better if we knew the ratio of flights per these categories

Completion Factor (CF) — 2009

SkyWest 99.0%
Chautauqua 98.8%
Pinnacle 98.2%
Compass 98.1%

Mesaba 97.9%

ASA 97.9%
Freedom 97.8%
Shuttle America 97.2%
Comair 96.6%

On-Time Arrivals (A14) — 2009

Chautauqua 91.0%

Mesaba 85.9%

SkyWest 85.4%
Pinnacle 84.5%
Compass 82.5%
Freedom 82.4%
Shuttle America 81.5%
ASA 81.5%

Comair 70.8%

 

It's not just the fleet types but also which region each company primarily operates in and especially what hub each primarily uses. Anyone spending most of the time in New York is going to take it in the rear with D0 A0 and A14 and many days to catch back up will have to dump an entire bank at the cost of the Completion factor. Working out of SLC with little bad weather to deal with or DTW with the capacity (though it's begun to get MUCH worse with the new Delta scheduling) can greatly help numbers. Heck anyone in CVG should be near 100% on everything with it becoming the new ghost town...

 

I would not blame RHS for anything. Do the do a good job....not really, but it is Mesaba employees customer satisfaction numbers. If people want good numbers they need to be go getters.

Passing the blame is only going to give Mesaba the same results next quarter.

 

It's not passing the blame. It's holding people accountable for their actions. You said dirty airplanes, I say that's RHS's responsibility
I gave you a number of concrete examples, of how operations need to be improved and who is responsible. I'm a pilot it's not my job to clean the cabin. RHS has a direct effect on our performance numbers.

 

In defense of Mesaba which for me is hard to do , I will say that aircraft cleaning, ground ops, and gate agents are no longer part of the company. Mesaba Airlines shed all of those employees at the behooving of Delta to RHS and now all of those issues are with that company. Pilots and Flight Attendents are not issued windex and paper towels in which to clean the aircraft, nor are we allowed to operate the jet bridge or toss bags. I would suggest that instead of spouting off things that you think will happen or are going to happen that you think about what you are gonna say. I have a strong feeling that you are not a airline pilot or any pilot at all. Be careful with the words you use because this industry is small and people know people and with the things you are saying you might say it to the wrong person and put yourself in a bad situation. I hope you understand that while I can see a point to your statement it is very unlikely that Mesaba will go Ch11. If Delta wants Mesaba to cut lift all they have to do is make a phone call and poof the planes stop flying. JR and JS will do what they are told and make things happen and we dont even need Ch 11.. Now if this thread was about Delta going Ch11, I could find that more likely cause they are spending money like a highschool dropout working at the bunny ranch.

-Farv

 

OK, I'll go move the jet bridge and plug in the ground power. I stand at the door and schlep bags, go get wheel chairs, help the FA's with seat belts on short turns, and a few other things that aren't my job. Maybe one day I'll be a go getter like you.

Until then I'll continue to post craziness...

 

No need to bold letter it. I am perfectly capable of reading your post. I'd say at best your post is misleading. It's one thing to say you heard something from someone regarding latest rumors, you wrote it as if you heard it from a reliable source regarding the performance numbers that are measured.

At any case, it is a complete waste of time talking about performance numbers unless you can post on here aircraft by aircraft airline by airline what those numbers are and by category why customer satisfaction numbers were low for that particular aircraft.

 

Pretty close.

Delta and Northwest filed on September 14, 2005.

Mesaba filed on October 13, 2005.