Hiring 2022
#1201
Gets Weekends Off
Joined: Feb 2013
Posts: 199
Likes: 0
From: Back on the "light" side...
...so why not just have the conversation? I can see the importance of the logbook in the future when we're becoming the FIRST airline (or professional establishment, I trust the hours as reported by the military) to review somebody's logbook, but right now it's just busy work. The applicant by definition has had multiple checkrides and has seen the FAA/military for at least one advanced turbine rating. If they were able to hoodwink the FAA with their falsified logbook, I very much doubt think that making them show that 1+3=4 and 3+1=4 as well is going to unearth their funny math. I wonder how many people have been disqualified by southwest for their logbook numbers ALONE. Not "didn't follow instructions properly", not "it was the last straw that I just felt something was off", but "this person was great and then I realized they falsified their logbook". I used to do interviews at another carrier, and I only ever disqualified one person on their logbook alone, and even that person's issues were not malicious. Caveat: we were also the first airline to look at their logbook before the faa/APD would have reviewed the logbook for their ATP. We also didn't have an automated system like pilotcredentials (important point as explained below).
The applicant has already jumped through tons of hoops at this point, filled out a ton of paperwork to the specifications demanded by southwest. Do we really need one last hoop with somewhat confusing directions to catch this individual? Why somewhat confusing? Because the paperwork says to be prepared to review the numbers listed on the paperwork, it does not say "have them pre-calculated". Why does that matter? Because pilotcredentials has almost all of those numbers already calculated and reported to the company. It is reasonable to assume you're going to review the numbers as you've already calculated and put into the company's application process, and not realize what you're actually being asked is to "show your work" like on a math test.
In all my decades reading these forums, talking to other pilots, conducting interviews, and talking with management, I have (with the one exception of somebody who made a mistake on their first airline application, as stated above) only ever heard of people being made to sweat during this part of an interview.
In my opinion, if seeing how they operate under pressure, seeing if they can follow instructions, and getting to know them are the only real reasons for this portion of the interview, then it's redundant and a waste of time. All of those things are already done at MULTIPLE other points in both the interview and the application process, and could also be incorporated into the panel interview by just having somebody peruse their logbook while they're answering a hundred TMAAT questions. If we're serious about streamlining this process like so many of you (and swapa) have indicated is important, we're going to need to look at this part of the process. There are many major airlines who don't look at your logbook at all, and it shows in the speed of their turnaround time from initial application to job offer being months shorter than our process.
I couldn't care less about fact checking a logbook from somebody with multiple types and is coming from the airlines or military. All of their checkride failures/dates/etc are already obtainable through FOIA and PRIA as well. When we start interviewing people who have never flown a jet/worked for an airline/military/corporation (I.e.: no Pria/faa reportable logbook review)? I'll admit I'll change my tune on the validity of having a logbook review at all then, but will still think the way we're asking them to break down the numbers is redundant and just ends up making the interview process unpleasant.
The applicant has already jumped through tons of hoops at this point, filled out a ton of paperwork to the specifications demanded by southwest. Do we really need one last hoop with somewhat confusing directions to catch this individual? Why somewhat confusing? Because the paperwork says to be prepared to review the numbers listed on the paperwork, it does not say "have them pre-calculated". Why does that matter? Because pilotcredentials has almost all of those numbers already calculated and reported to the company. It is reasonable to assume you're going to review the numbers as you've already calculated and put into the company's application process, and not realize what you're actually being asked is to "show your work" like on a math test.
In all my decades reading these forums, talking to other pilots, conducting interviews, and talking with management, I have (with the one exception of somebody who made a mistake on their first airline application, as stated above) only ever heard of people being made to sweat during this part of an interview.
In my opinion, if seeing how they operate under pressure, seeing if they can follow instructions, and getting to know them are the only real reasons for this portion of the interview, then it's redundant and a waste of time. All of those things are already done at MULTIPLE other points in both the interview and the application process, and could also be incorporated into the panel interview by just having somebody peruse their logbook while they're answering a hundred TMAAT questions. If we're serious about streamlining this process like so many of you (and swapa) have indicated is important, we're going to need to look at this part of the process. There are many major airlines who don't look at your logbook at all, and it shows in the speed of their turnaround time from initial application to job offer being months shorter than our process.
I couldn't care less about fact checking a logbook from somebody with multiple types and is coming from the airlines or military. All of their checkride failures/dates/etc are already obtainable through FOIA and PRIA as well. When we start interviewing people who have never flown a jet/worked for an airline/military/corporation (I.e.: no Pria/faa reportable logbook review)? I'll admit I'll change my tune on the validity of having a logbook review at all then, but will still think the way we're asking them to break down the numbers is redundant and just ends up making the interview process unpleasant.
#1202
Line Holder
Joined: Dec 2016
Posts: 60
Likes: 0
If we're serious about streamlining this process like so many of you (and swapa) have indicated is important, we're going to need to look at this part of the process. There are many major airlines who don't look at your logbook at all, and it shows in the speed of their turnaround time from initial application to job offer being months shorter than our process.
What I am definitely not seeing though is how the logbook review is somehow delaying job offers. Don’t get me wrong, we take a long time, but we’re not delaying sending out invites in order to buy ourselves (and the applicants) time to parse through numbers, nor are we spending time after the interview ends on it. So worst case one can argue that the logbook session itself is costing us 30 minutes of time that could be spent extending CJOs…..if one really wanted to make that argument.
Having shared stories with dozens if not hundreds of friends from other majors about some of the characters they’ve flown with I feel pretty comfortable saying on the whole our interview process has served us well in bringing the right types of people onboard. If we had a better contract then we wouldn’t be talking about tinkering with something that has historically worked, so I don’t see a need to advocate fixing something that’s not broken just to relieve pressure on management.
Last edited by IA Moose; 05-19-2022 at 07:34 AM.
#1203
Spikes the Koolaid
Joined: Jul 2015
Posts: 435
Likes: 16
From: 737
I'll say just one more thing too: in case I made it seem like we should put more onus on swa (or any airline) to be obtaining background stuff like PRIA , FOIA, background check etc, I'm not. SWA is required by law to check those things (although interestingly enough not legally required to actually receive them or take the information found within them into account). So I'm not asking for SWA to do more legwork to make things easier on the applicant. These are all things they are gathering anyway, either by legal requirement or as part of the established application process (like hour and currency information).
I'm simply saying that SWA shouldn't, especially in this environment, be asking applicants to jump through bureaucracy hoops under the guise of making them sweat, seeing their attention to detail, or getting an additional 10-20 minutes of getting to know them. That's already been done in the dozens of pages of background checks/application paperwork, interviews, and the thousands of hours of multi engine turbine flying.
If all of the applicant's paperwork is in order except they forgot/didn't know to manually total up their currency, does that really show a lack of attention to detail, or could it possibly just be a mistake?
I'm simply saying that SWA shouldn't, especially in this environment, be asking applicants to jump through bureaucracy hoops under the guise of making them sweat, seeing their attention to detail, or getting an additional 10-20 minutes of getting to know them. That's already been done in the dozens of pages of background checks/application paperwork, interviews, and the thousands of hours of multi engine turbine flying.
If all of the applicant's paperwork is in order except they forgot/didn't know to manually total up their currency, does that really show a lack of attention to detail, or could it possibly just be a mistake?
#1204
Spikes the Koolaid
Joined: Jul 2015
Posts: 435
Likes: 16
From: 737
I get that you feel this is a redundant step in the interview, although I’m not sure I agree on every point.
What I am definitely not seeing though is how the logbook review is somehow delaying job offers. We’re not delaying sending out invites in order to buy ourselves (and the applicants) time to parse through numbers, nor are we spending time after the interview ends on it. So worst case one can argue that the logbook session itself is costing us 30 minutes of time that could be spent extending CJOs…..if one really wanted to make that argument.
Having shared stories with dozens if not hundreds of friends from other carriers about some of the characters they’ve flown with I feel pretty comfortable saying on the whole our interview process has served us well in bringing the right types of people onboard. If we had a better contract then we wouldn’t be talking about tinkering with something that has historically worked, so I don’t see a need to advocate fixing something that’s not broken just to relieve pressure on management.
What I am definitely not seeing though is how the logbook review is somehow delaying job offers. We’re not delaying sending out invites in order to buy ourselves (and the applicants) time to parse through numbers, nor are we spending time after the interview ends on it. So worst case one can argue that the logbook session itself is costing us 30 minutes of time that could be spent extending CJOs…..if one really wanted to make that argument.
Having shared stories with dozens if not hundreds of friends from other carriers about some of the characters they’ve flown with I feel pretty comfortable saying on the whole our interview process has served us well in bringing the right types of people onboard. If we had a better contract then we wouldn’t be talking about tinkering with something that has historically worked, so I don’t see a need to advocate fixing something that’s not broken just to relieve pressure on management.
That strongly implies that meetings were had, deliberations were made, and decisions had to be agreed upon. All of that takes time from management/PD personnel; time that could otherwise be spent screening and extending interview invitations to other applicants.
Furthermore, when optimizing any process, every item has to be examined. A beach is made up of a whole lot of grains of sand.
I agree our process has historically been good at getting good individuals in the door, keeping the bad actors out, and only missing out on a few good people. But historically, it also didn't matter that our process takes a couple months: we were one of the few players at the table. In an environment where pretty much every applicant is going to have multiple offers, every day of delay counts. By saying "our process has always served us well", we fall into the oh so familiar trap of "SWA exceptionalism".
I highly doubt the couple of people who think the logbook review was what did them in are the type of people who are just miserable to fly with, because they passed the panel interview with the pilot and PD rep. If they seemed like a miserable person there, they wouldn't have been brought to Dallas. Therefore they either bombed the LOI, were weeded out because of mistakes in the logbook review, or perhaps had a personality difference with one of interviewers that day. Which can happen to anybody.
#1205
I debated even replying to this thread but thought that I should for the benefit of future applicants. I thought the process at southwest was fair. I did not feel like I was going through any unreasonable steps. When I walked in the lobby and saw 20 plus other candidates signing in, the thought occurred to me. “Unlike in the past, we are not competing against each other for a job. There is a position for everyone in the room if they are successful. We are really competing against ourselves.”
In my opinion, the best way to prepare for interviews in an environment like this (aside from being administratively organized), is to take a good hard look at that person in the mirror. Try to see how others see you. Look at your personal history and identify where you were successful and where you learned some hard lessons. Learn to dance the fine line of humbly advocating for yourself.
Trying to gouge the Virtual, LOI or Logbook review might seem like arming yourself for success but could actually work against you if you don’t end up coming across as your honest self. Prepare what the company says to prepare and then adapt to anything else that comes your way.
To settle my nerves on interview day I told myself “I am going to bring the best version of myself today and if that’s not enough for them, that’s ok. I will try again or seek the next opportunity”
In my opinion, the best way to prepare for interviews in an environment like this (aside from being administratively organized), is to take a good hard look at that person in the mirror. Try to see how others see you. Look at your personal history and identify where you were successful and where you learned some hard lessons. Learn to dance the fine line of humbly advocating for yourself.
Trying to gouge the Virtual, LOI or Logbook review might seem like arming yourself for success but could actually work against you if you don’t end up coming across as your honest self. Prepare what the company says to prepare and then adapt to anything else that comes your way.
To settle my nerves on interview day I told myself “I am going to bring the best version of myself today and if that’s not enough for them, that’s ok. I will try again or seek the next opportunity”
#1206
Gets Weekends Off
Joined: Apr 2011
Posts: 290
Likes: 0
Look I don’t what to tell y’all that are complaining about the logbook review. Absolutely no one is getting rejected because of what’s actually in their logbook and if the numbers are right. If you can’t understand that, and it seems like the people that got the TBNt letter don’t, then SWA isn’t the place for you. And they are good at weeding out those people because they don’t want them. Attitude and how you carry yourself is everything, what’s in your logbook has literally nothing to do with it.
#1207
Spikes the Koolaid
Joined: Jul 2015
Posts: 435
Likes: 16
From: 737
I agree completely. So why go through the bother of it? Why not just have another 30 minute 1 on 1 with the reviewer instead of making it some sort of thinly veiled test?
#1208
Gets Weekends Off
Joined: Apr 2011
Posts: 290
Likes: 0
#1209
I have a good friend who was on the hiring team, and he's told me some stories about people he gave the thumbs down to, and while it wasn't exactly due to what was in their logbook, these issues (lying on app about checkride failures, etc.) wouldn't have been discovered without the logbook check.
#1210
Line Holder
Joined: Dec 2016
Posts: 60
Likes: 0
To your point, what has burned us is our history of using chief pilot decision boards. These are the guys who took the interview team recommendations and married them up with direct pilot feedback on individual candidates before giving the official blessing. The 3 weeks between decision boards is the reason we’d been losing candidates who otherwise earned a CJO to other airlines because they didn’t want to wait.
My understanding is that recent changes have been made in the way we do it. The debate was whether or not to eliminate the decision board (which could dilute the impact of pilot feedback and hand final CJO decision making from pilots to the People Dept), or streamline the boards. I believe what they went with was keeping a chief on site each day of interviews to review and approve the CJO recommendations, but at the time I was there they hadn’t started yet so I don’t know the details. I also think they brought the waiting time down to several days rather than weeks (a friend of mine last month got his CJO the day after his interview).
Personally I think of the logbook review as a 2nd HR panel with a prop in front you. It’s probably especially useful now that the actual HR panel is done virtually. Funny story I overheard the interview team talking about, some 777 guy from one of the ME3 carriers got all affronted when they asked him at the logbook review to show his 12-month hours, and to paraphrase his response went along the lines of “I’ve been operating widebody international for X years, don’t you think I can handle your Guppies?” Correct as he was, he told them everything they needed to know about what he’d be like on a 4-day!
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