Spirit of NKS
08-11-2009, 08:32 AM
#831
Banned
Joined APC: Feb 2008
Position: A320 CA
Posts: 501
Originally Posted by BoredwLife
Now if we start flying that route in the spring again here is what you would see on expedia.
08-11-2009, 08:34 AM
#832
First Rule of Fight Club
Joined APC: Jan 2007
Position: My seat smells like cat pee
Posts: 1,536
Originally Posted by A320Flyer
We are currently flying FLL-LAX and DTW-LAX, non-stop.
Looks like I was about right on that, $99.00 on Spirit.
08-11-2009, 08:42 AM
#833
Banned
Thread Starter
Joined APC: Oct 2008
Posts: 1,857
I totally get the "Super Cheap Service", especially because it opens a whole new market, but in these days, cheap is what people need.
What I don't get is, why the need of crap customer service, if it does not cost any more than telling your employees to be professional.
I get paid the same telling people "thanks for flying with us today" than not saying anything at all.
Choking crew members for performance,regs., etc and praising Customer Service dpt. that doesn't do the job, has become "USUAL BUSINESS", on many places.
But like we made a difference on the whole ULCC modo, why can't we do it with good service. What Am I missing?
What I don't get is, why the need of crap customer service, if it does not cost any more than telling your employees to be professional.
I get paid the same telling people "thanks for flying with us today" than not saying anything at all.
Choking crew members for performance,regs., etc and praising Customer Service dpt. that doesn't do the job, has become "USUAL BUSINESS", on many places.
But like we made a difference on the whole ULCC modo, why can't we do it with good service. What Am I missing?
08-11-2009, 09:00 AM
#834
Banned
Joined APC: Feb 2008
Position: A320 CA
Posts: 501
Originally Posted by Sailor
I totally get the "Super Cheap Service", especially because it opens a whole new market, but in these days, cheap is what people need.
What I don't get is, why the need of crap customer service, if it does not cost any more than telling your employees to be professional.
I get paid the same telling people "thanks for flying with us today" than not saying anything at all.
Choking crew members for performance,regs., etc and praising Customer Service dpt. that doesn't do the job, has become "USUAL BUSINESS", on many places.
But like we made a difference on the whole ULCC modo, why can't we do it with good service. What Am I missing?
What I don't get is, why the need of crap customer service, if it does not cost any more than telling your employees to be professional.
I get paid the same telling people "thanks for flying with us today" than not saying anything at all.
Choking crew members for performance,regs., etc and praising Customer Service dpt. that doesn't do the job, has become "USUAL BUSINESS", on many places.
But like we made a difference on the whole ULCC modo, why can't we do it with good service. What Am I missing?
08-11-2009, 09:41 AM
#835
Gets Weekends Off
Joined APC: Jul 2008
Position: 320*****
Posts: 487
Originally Posted by Sailor
What I don't get is, why the need of crap customer service, if it does not cost any more than telling your employees to be professional.
I get paid the same telling people "thanks for flying with us today" than not saying anything at all.
What Am I missing?
I get paid the same telling people "thanks for flying with us today" than not saying anything at all.
What Am I missing?
When I used to fly Delta colors, and when Delta started to give us the worst schedules compared to all the other code share partners, I did not feel the need to do my best to comfort their pax. I was professional, but I damn sure did not go out of my way. It is this "you F me, I F you" attitude.
Normal human nature. Motivation is very important and it is directly related to pay. Unfortunately pay is directly related to the company's ability to pay. Which in turn is related to the product and their profit margin. If they sell cheap tickets, and can't keep cost rock bottom than they will have to cut pay and other expenses. Perfect circle.
08-11-2009, 10:14 AM
#836
Gets Weekends Off
Joined APC: Mar 2009
Posts: 148
Got google??
PEOPLExpress....this has all been tried before...
PEOPLExpress....this has all been tried before...
08-11-2009, 11:10 AM
#837
Gets Weekends Off
Joined APC: Mar 2009
Posts: 148
Let me clarify my statement on PEOPLExpress...
Spirit is different from PEOPLExpress in a lot of ways. However, one of the things that eventually did them in was ignoring threats from their competition. They never factored into their business model that major, full service carriers would meet or beat their own low no frills fares, and then add capacity to dilute demand. They were highly criticized for their poor customer service and lost market share as a result, among other things that did them in. That's exactly what could happen in Ft. Lauderdale.
Let's hope that NK's customer service doesn't become its "Waterloo." Either our guys in Phoenix are incredibly bright and KNOW this ULCC model will work, or they haven't anticipated the entry into our markets by Jet Blue, Virgin America, and others and will have to find a way to defend NK's turf.
Spirit is different from PEOPLExpress in a lot of ways. However, one of the things that eventually did them in was ignoring threats from their competition. They never factored into their business model that major, full service carriers would meet or beat their own low no frills fares, and then add capacity to dilute demand. They were highly criticized for their poor customer service and lost market share as a result, among other things that did them in. That's exactly what could happen in Ft. Lauderdale.
Let's hope that NK's customer service doesn't become its "Waterloo." Either our guys in Phoenix are incredibly bright and KNOW this ULCC model will work, or they haven't anticipated the entry into our markets by Jet Blue, Virgin America, and others and will have to find a way to defend NK's turf.
08-12-2009, 08:06 AM
#838
On Reserve
Joined APC: Dec 2007
Position: B-767-200F Left seat
Posts: 10
Are your upcoming A-320's new or used?
CCCP-68801
CCCP-68801
08-12-2009, 08:17 AM
#839
Banned
Joined APC: Feb 2008
Position: A320 CA
Posts: 501
Originally Posted by CCCP68801
Are your upcoming A-320's new or used?
CCCP-68801
CCCP-68801
08-12-2009, 09:47 AM
#840
First Rule of Fight Club
Joined APC: Jan 2007
Position: My seat smells like cat pee
Posts: 1,536
Originally Posted by A320Flyer
Brand new out of Toulouse..
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