Normann

I am glad you still have a good attitude. But good luck with e-mailing the CP. Dancaster has not answered my past 3-4 e-mails and has not returned my last 3 phone calls. I actually deleted his contact info last April. That was the last time I left a voice mail on his phone. Ryan answers most the time but not always. I think my average success rate to get a call back at this company is around 20% and I better CC the whole MEC.

Edit: interestingly crews scheduling returned my last two attempts fairly promptly. I asked them about an inbound flight and booking info for DH.

gonyon

I think you're right and I will submit an fyi to my soups.

I think the company coming together with one customer service culture, not just with cute smiley posters and phrases, but with real training, efficient/effective processes and rewards for excellence we can actually create a great customer experience while keeping the same product. We have to be a unified front though. Every spirit employee the passenger encounters should be helpful directly or indirectly in them having their questions answered or requests fulfilled.

And yes, I have worked customer service jobs for years and know how nasty customers can be.

Outsourcing probably won't take us in that direction.

dfwflyboy

Have any FOs been hired since the job fairs require pic time? I went to job fair before they required pic. About 1.5 years ago...did that save in my record. I just reapplied and took the assessment. Curious if I stand a chance. The test was easy. Know I aced it

onalandline

You may be correct, but the ones being shifted from Spirit to whatever contract company will be taking over, probably will not be that happy. I guess we'll see. Maybe they will be offered comparable compensation.

sandlapper223

You are correct. See a major malfunction? Send and an email or text to your CP. It's your duty. If not, you're just passing the buck to the next crew that rolls through. im not implying to be unprufessional. I'm serious. If the front line force (us) lets the bad service and or inadequate behavior go unchecked - then we enable the bad behavior. And then the bad behavior becomes routine. Bad routine is bad. This is the reason we all suffer.

So, demand proper service and or report it. As PIC it's your job. I've said it before and I'll say it again: Putting on the 4th stripe, takes more than a PC and and a route qual. It takes leadership.

RP4242

I actually agree with you and kindly disagree with posters who say that as long as we make money it doesnt matter. To me it does matter and as long as we are executing on the product in a clean, professional, on time and friendly way thats all that is really needed.

Just a short FYI and I dont know if this has been communicated down but the company is moving to a new deep clean schedule. Im not entirely sure exactly when it kicks in but if memory serves me right its this or next month that will cut down by about 1/3 the intervals on when the whole thing is scrubbed down. The RON cleans are improving in this program as well and should be more thorough. Although we cant control really how pax trash the aircraft during the flight other than run frequent garbage bag runs we sure as heck can control the bigger stuff.

On the catering subject....a pet peeve of mine was always "The card readers are broken so we are accepting cash only." Not sure how the inventory side has been going but ever since we switched to LSG providing everything including the readers Ive come across much better reader discipline. My best guess is its probably trial and error for them as we are the first test subject in what they are doing (which is something more than just driving a truck up to cater the aircraft).

Stop trying to pull me into contract talks

My statement BTW was more directed towards what SWA can and cant afford not what NK can or cant afford. The situation changes from quarter to quarter. Just my personal opinion but if there was a level playing ground I would pay NK pilots more than WN pilots. I dont really buy the "we have 3 more seats on the A320 than WN does on the 738" when the equipment is the about the same but I do buy the red-eye/international flying that actually takes a toll on you personally and you work in more challenging conditions. If anything, I can see the # of pax be a bigger argument for the F/As which it directly touches.

I will also say my general opinion is that pay should rise for (almost) everyone. However, forget about dragging me into the discussion on the details

gonyon

This was refreshing to hear. They have gotten a lot better in the past two years I must say and it sounds like they are going to improve even more!

Will the cleaning process make its way forward into the flight deck? There are some flight decks that are so dusty I get allergy flare ups. I have heard there are hepa filters that don't get changed often enough as well though I doubt that's the case.

So Wonwee

Bendo claims the cockpit will be included in this new cleaning.
Why it takes more than a day to implement is beyond me though.

Qotsaautopilot

He talked about this cleaning in July like it was already happening

gonyon

Lots of important buttons and switches prolly