Notices

Spirit of NKS

Old 01-08-2015, 07:03 AM
  #9421  
Gets Weekends Off
 
onalandline's Avatar
 
Joined APC: Feb 2013
Position: A-320 Series
Posts: 145
Default

Originally Posted by bohicagain View Post
Wife used to work reservations back in 04-05 and did the same thing to them back then . Surprised they took this long to pull the trigger. They will probably give them the same job at $8 an hour...pathetic
If they were truly concerned about improving customer service, then they are heading in the wrong direction.
onalandline is offline  
Old 01-08-2015, 07:36 AM
  #9422  
Gets Weekends Off
 
RonnyK320's Avatar
 
Joined APC: Apr 2007
Position: A319, A320, A321
Posts: 544
Default

Originally Posted by onalandline View Post
If they were truly concerned about improving customer service, then they are heading in the wrong direction.
I dunno, I don't really see a difference between our agents that work for Spirit and agents that don't. It seems that some stations that are contract (LBE, TPA, LAS, LAX) do a great job. I bet we don't see a difference...
RonnyK320 is offline  
Old 01-08-2015, 07:51 AM
  #9423  
New Hire
 
Joined APC: Jan 2015
Posts: 9
Default

Originally Posted by RonnyK320 View Post
I dunno, I don't really see a difference between our agents that work for Spirit and agents that don't. It seems that some stations that are contract (LBE, TPA, LAS, LAX) do a great job. I bet we don't see a difference...
+1. If the gate agents at LAS are any indication, then the customers will see no difference. The LAS gate agents are some of the best in the system. It is very sad that Spirit employees might be loosing their jobs, that is terrible. But a decline in service? Naw.
Omar Little is offline  
Old 01-08-2015, 07:57 AM
  #9424  
Gets Weekends Off
 
Joined APC: Dec 2009
Position: Airplane
Posts: 2,385
Default

Originally Posted by RonnyK320 View Post
I dunno, I don't really see a difference between our agents that work for Spirit and agents that don't. It seems that some stations that are contract (LBE, TPA, LAS, LAX) do a great job. I bet we don't see a difference...
I'll counter your LAS with ATL. Awful.
Lobaeux is offline  
Old 01-08-2015, 08:13 AM
  #9425  
Gets Weekends Off
 
gringo's Avatar
 
Joined APC: Jun 2005
Position: Under the Frog
Posts: 1,125
Default

Originally Posted by Lobaeux View Post
I'll counter your LAS with ATL. Awful.
Redundant statement.

EVERYthing in ATL is awful.
gringo is offline  
Old 01-08-2015, 08:43 AM
  #9426  
ULTP-Ultra Low Tier Pilot
 
The Juice's Avatar
 
Joined APC: Dec 2007
Posts: 3,228
Default

Originally Posted by Lobaeux View Post
I'll counter your LAS with ATL. Awful.
ATL is indeed awful.

Did the Spirit gate agents unionize not too long ago?
The Juice is offline  
Old 01-08-2015, 08:53 AM
  #9427  
Gets Weekends Off
 
RonnyK320's Avatar
 
Joined APC: Apr 2007
Position: A319, A320, A321
Posts: 544
Default

Originally Posted by Lobaeux View Post
I'll counter your LAS with ATL. Awful.
They'd be bad whether they were Spirit employees or not...
RonnyK320 is offline  
Old 01-08-2015, 09:04 AM
  #9428  
ULTP-Ultra Low Tier Pilot
 
The Juice's Avatar
 
Joined APC: Dec 2007
Posts: 3,228
Default

Originally Posted by RonnyK320 View Post
They'd be bad whether they were Spirit employees or not...
And I think that is the theme with the gate agent position in general. I dont think it matters much if their paycheck says Spirit on it or not. It is not a career profession by any means and the effort you see from a particular airport is more indicative to the city in general and the hiring at that particular station, not what the paycheck says.

So like you said, ATL will suck no matter what happens.

I hope the guys/gals in MYR and ACY will be offered their current job when the new outsourced company takes over, which they probably will. I have seen regionals swap ground support companies and the rehired employees actually were paid more when hired by the new company (DGS to American).

Caveat Emptor, Spirit management. Being that gate agents are our frontline in dealing with customers, I would have liked to see them bring more in-house and pay more to increase retention and quality hires, but I'll leave that decision to those in Miramar.
The Juice is offline  
Old 01-08-2015, 09:07 AM
  #9429  
Gets Weekends Off
 
gonyon's Avatar
 
Joined APC: Oct 2010
Posts: 1,420
Default

Most of the gate agents I have dealt with were/are fabulous with the crews. Not as much with the paying passengers. They often seem dismissive, short and annoyed by common inquiries.

Just this week in Chicago there was a gate return/cancellation. As the passengers were approaching the gate podium after deplaning to ask what they should do, the gate agent started yelling at them. It seems quite simple to me that if the passengers were made aware of what their options were and how to exercise them before they got off the plane they wouldn't be approaching the podium at the gate. And even so, there is no excuse for yelling at a passenger, humiliating them.

The whole thing in Chicago was embarrassing. We can do so much better than that.
gonyon is offline  
Old 01-08-2015, 09:11 AM
  #9430  
Gets Weekends Off
 
RonnyK320's Avatar
 
Joined APC: Apr 2007
Position: A319, A320, A321
Posts: 544
Default

Originally Posted by gonyon View Post
Most of the gate agents I have dealt with were/are fabulous with the crews. Not as much with the paying passengers. They often seem dismissive, short and annoyed by common inquiries.

Just this week in Chicago there was a gate return/cancellation. As the passengers were approaching the gate podium after deplaning to ask what they should do, the gate agent started yelling at them. It seems quite simple to me that if the passengers were made aware of what their options were and how to exercise them before they got off the plane they wouldn't be approaching the podium at the gate. And even so, there is no excuse for yelling at a passenger, humiliating them.

The whole thing in Chicago was embarrassing. We can do so much better than that.
When we, as pilots (and even flight attendants) see something like this, it's our duty to email our direct supervisor and explain what happened. This way Rich or Ryan or whoever will forward it to the correct person, and the problem "may" get fixed. If we do nothing, we may see our careers go down the toilet. That's my biggest fear about this place. We can only upset so many passengers before no one will take a chance on us.
RonnyK320 is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
cs757200
Major
11
08-27-2011 11:55 AM
Splanky
Major
7
05-16-2009 06:13 PM
shiftwork
Major
440
03-18-2009 05:05 PM
DWN3GRN
Major
16
09-02-2008 04:11 PM
A320Flyer
Major
5
09-02-2008 04:05 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Thread Tools
Search this Thread
Your Privacy Choices