Chief Storyteller
11-21-2016 | 07:26 AM
#51
Gets Weekends Off
Joined: Feb 2011
Posts: 3,866
Likes: 0
United's 'carry-on baggage ban' had a nasty side effect that other airlines can learn from - Yahoo Finance
Seems our new storyteller isn't telling very good stories.
Seems our new storyteller isn't telling very good stories.
But I thought Smisek was gone.
11-21-2016 | 09:27 AM
#53
Banned
Joined: Jun 2008
Posts: 2,282
Likes: 0
From: A320 Cap
Just because you don't like the news source doesn't mean it's wrong. IMHO this was botched. Could have been presented in a much different and better way.
11-21-2016 | 10:22 AM
#54
Gets Weekends Off
Joined: Jun 2014
Posts: 303
Likes: 0
Honestly I think this concept will be successful. People love to complain publicly. But once this program gets traction it will be just fine and probably popular. Most of the time with BG5 there isn't overhead bin space left.
11-21-2016 | 10:48 AM
#55
Gets Weekends Off
Joined: Nov 2010
Posts: 3,071
Likes: 0
Rhapsodic Or Blue About United's Low Fares
"Consider how different United’s move is from its Atlanta-based competition at Delta Air Lines. Across the board, Delta’s customers are paying a 10 percent premium according to CEO, Ed Bastian who says pursuing the low cost carrier model isn’t such a good idea.
“The number one thing we’ve done that changed Delta the most, is deciding we are not going to compete as a commodity,” he told reporters this spring. “We’ll be a premium provider with a higher quality and better product and we’ll get paid for it.”"
"Consider how different United’s move is from its Atlanta-based competition at Delta Air Lines. Across the board, Delta’s customers are paying a 10 percent premium according to CEO, Ed Bastian who says pursuing the low cost carrier model isn’t such a good idea.
“The number one thing we’ve done that changed Delta the most, is deciding we are not going to compete as a commodity,” he told reporters this spring. “We’ll be a premium provider with a higher quality and better product and we’ll get paid for it.”"
11-21-2016 | 01:05 PM
#56
Gets Weekends Off
Joined: Jun 2014
Posts: 303
Likes: 0
The airline is aiming to close the gap to Delta by getting our turn times down (hence the no bag, quick board concept). We also will be able to sell the seat at a reduced price getting at least some revenue out of it as opposed to no revenue at all and the seat go empty. Seems to be a win-win to me.
11-21-2016 | 02:26 PM
#58
Need More Callouts
Joined: Dec 2005
Posts: 2,143
Likes: 0
From: Unbridled Enthusiasm
Disagree completely with this change and find it only cheapens our product. Guess that's what happens when you put someone from LCC in as our CFO.
11-21-2016 | 02:46 PM
#59
Gets Weekends Off
Joined: Nov 2010
Posts: 1,785
Likes: 0
It was actually explained quite well by Scott Kirby on the investor day presentation as an effective way from keeping the ULCCs from stealing traffic as opposed to the failed Ted/CALite efforts. It will also save the overhead space for our better customers who will board in the first four boarding groups.
Watch what they do not what they say.
"Consider how different United’s move is from its Atlanta-based competition at Delta Air Lines. Across the board, Delta’s customers are paying a 10 percent premium according to CEO, Ed Bastian who says pursuing the low cost carrier model isn’t such a good idea.
“The number one thing we’ve done that changed Delta the most, is deciding we are not going to compete as a commodity,” he told reporters this spring. “We’ll be a premium provider with a higher quality and better product and we’ll get paid for it.”"
“The number one thing we’ve done that changed Delta the most, is deciding we are not going to compete as a commodity,” he told reporters this spring. “We’ll be a premium provider with a higher quality and better product and we’ll get paid for it.”"
11-21-2016 | 02:47 PM
#60
Line Holder
Joined: Jul 2014
Posts: 872
Likes: 32
They need to dump the whole facebook, twitter, etc... They get railroaded by the worst passengers with avoidable outcomes. Their answer is always a canned "Sorry you didn't fly the friendly skies" type response that does nothing but infuriate the average consumer. On facebook, United booked a 45 min turn in ORD for a party of 20 that was on a three leg itinerary to a vacation. They missed their 2nd leg and got split up. Complete disaster ensued and we gave them a "I am sorry to hear that! Please stay in line to talk to a CSR."
Letting these poor people vent without a response would be better than a half-hearted sorry.
Letting these poor people vent without a response would be better than a half-hearted sorry.
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