https://finance.yahoo.com/video/spir...184751243.html

WTH is going on over there?

 

Many factors contribute to our lousy performance. Angst, distrust, no contract, Unimplemented contract items, less pay than rivals, bad schedules, unable to change schedule. It’s been this way for years and it shows. We need a new rudder for the ship.

When I get a ride on Delta I am amazed at how well they run the operation. It appears that everyone is pulling in the same direction. At AA there is little motivation. There is a feeling of distrust. We have been beet up for so many years and lied to by management that few give a crap. Every day I wait on something. fuel, catering, gate agents to get the jet bridge pulled up, ground personnel to move stuff in the way, a crew to push us, a crew to guide us in, a gate. It’s exhausting. Eventually you just kick back and wait. You realize you can be proactive and work your butt off to get things done but something else pops up and all that work was done for nothing. I don’t have the answers but it continues to be a demoralizing place to work. We are in need of an operations guru. I would suggest hiring the person who runs operations at Spirit.

 

Mr. Parker says he wants to change things but it hasn’t happened yet. He also says they will have a contract offer to us before the end of the year. What Mr. Parker says is getting less believable every day. We’ll see.

 

Obviously, we don't have enough people with clipboards, vests and radios!!

 

Couldn’t have said it better.
Last trip I had 5 legs. 5 airplane swaps. 5 terminal swaps.
Doug P. Likes to operate everyone at 99% efficiency. Throw in maintenance or weather... you have a disaster.
Parking 737’s MAX doesn’t help. Nor does not having enough pilots. Last weekend you could see that they had used all but a handful of reserves. If it’s a weekend and you are a reserve you will be flying.

 

Some insite from one of AMR’s ex-customers: Being at the purple package delivery company allows me to bid a lot of front end or back end DHD trips. I flew AMR religiously until about 6 months ago. Starting last summer until over the holidays I was substantially delayed or canceled on y'all about 50% of the time. I had the AA credit card, platinum status and wanted to stay. It got to the point that it was costing me way to much time away from my family and missed trips that I bailed to one of the competitors.

 

Whole heartedly agree.
This is what happens when accountants run a operation.

 

Somebody at Ft. Widget rediscovered Edward Demings books.

 

Or C.E. Woolman’s notes.

https://www.facebook.com/delta/video...0619411152972/

 

I’m not at AA but I do work for one of the wholly owned regionals. You pretty much nailed the overall sentiment you feel from employees at AAG across the entire system. No motivation. No trust. No one seems to be working towards the same goals. It worries me as someone who is looking to AA as a career destination in the not so distant future.

And I echo your sentiments about Delta’s operation and personnel. I recently commuted through ATL for the first time in a few years and I was blown away by how outstanding their customer service and product was. Even to an off-line airline employee like me. Top notch operation. They pay their people well to care and do a good job and it really shows. You get what you pay for.