Soooooo, getting probed is a good thing? :eek:



Scoop :)

Funny you mention that, my wife and daughter over spring break went on a trip out to Singapore and back... they sat in Delta one for 4 of the 6 legs, my daughter asked me " where do they go after the meal service? Is there some sort of secret hiding place?" My wife said that you couldn't find one, and other than the meal, they weren't around to do any service or check on anyone. Of course, as a nonrev they kept a low profile, and they aren't going to ***** or complaine, but she said if she was a full fair paying customer she would of been furious...
...truth is I don't think we have the level of service that we think we have...

Passenger comfort
 

Dave Garrett or Hollis Harris would have gone down the external stairs and hooked it up themselves, then back up to the jetway phone and called the station manager.....:mad:

ALL they care about on intl is getting the meal service done as quickly as possible so they can start their breaks. To the point of combining services and skipping steps that DL pays big money to train and supply. Even on domestic, they regularly make their own call to not do a second beverage service because it's "too bumpy". So you get your one shot at a beverage and maybe a water a couple of hours later. Often, they will escalate a junior FA to A position on domestic, who will then be bullied into not doing the service properly by the 45 year turnaround FA's who work the other 2 or 3 positions. A note to Captains who brief FA's on the ride, they often are looking for you to say anything whatsoever that they can conflate into "it's too rough to serve the pax". That way they can pass the buck on to you..."The Captain Said"...

If you do think it's too rough for carts, then by all means, tell them. But keep in mind they will run through a complete dinner service at the beginning of international in moderate/severe turbulence to get the breaks off on time. Human nature I guess, but it's hurting our business.

Well put. I’ve thought about the irony of this as well....

I heard a 2nd hand story on my last trip about an FAA inspector who was giving one of our captains a hard time about the FA names and seat positions. As it was told to me, the inspector claimed you had to get the FA names and it was a requirement to have their positions as well. I don't doubt the story is true, but is that really a requirement? I think I've seen the lead FA write down positions once.

Diversity doesn't need air conditioning.

I heard the same thing from a LCP. He told me to expect something in writing "soon." Also, we don't need a physical piece of paper from the lead, we just have to check who is in what position. I have been doing this for about a month now and 20% of the time the FAs are in different positions than the paperwork.

How is that going to work for a 739 crew who arrives at a jet late/already boarded? I think the company needs to put this on the lead FA to provide a list of names and positions...

Flt leader is now required to give capt a list of f/a names and positions. June 1 FOM update.