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100% agree with 80 and ACL. MEM is one thing, ATL is another, JFK is another, DTW is another, DC9 is another, 757 is another, and so on.
So the point is, if you need it RUN IT, if you don't need it, DON'T RUN IT. Now to be even here, before it feels too much like a DALS vs DALN thing, let me take this conversation the other way although let me admit this was an 08/09 high fuel price thing. We had guys who were hell bent on saving a penny and costing a dollar and a lot of goodwill with FA's and passengers. They wanted to SE taxi in LGA on a 98F day with no APU running, never starting the APU with no air at the gate, not starting the APU until 5 min before push with no air, not starting engine #2 until the 757 you were behind rolled because they have to give us 2 min's by rule so that'll give us the 2 minutes we need for warm up... um, so 3 checklists in 2 min with an engine start and multiple CF's and that oh so smooth "Runway, Departure, First Fix" exchange. Awesome! So while I appreciate you trying to save my job, this is miserable. Again, I haven't seen that in 2010 as in 08/09. |
Just think big picture and do not wrap your mind around one philosophy or procedure. Use the mind that God gave you and the discretion that DAL expects you to use. No more needs to be said about it!
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Originally Posted by forgot to bid
(Post 831212)
So the point is, if you need it RUN IT, if you don't need it, DON'T RUN IT.
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Customer service is key here at DAL. Have it and you will be successful, do not have it and you cannot hide the fact that you do not.
Yep, the 767 is great. One bleed, two packs stays cool even in 98 degree ATL weather. |
Originally Posted by acl65pilot
(Post 831218)
Customer service is key here at DAL. Have it and you will be successful, do not have it and you cannot hide the fact that you do not.
Yep, the 767 is great. One bleed, two packs stays cool even in 98 degree ATL weather. |
Originally Posted by ronnie75
(Post 831224)
Jumpseated on CAL today. They served a meal in coach! WTH? Anyone know if we are doing that anywhere?
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Originally Posted by Waves
(Post 828920)
xjkl;pJUST FYI: Please pass this around and maybe we can get a change going. In case you haven’t noticed, our FA’s have a completely new service procedure which in itself may be very detrimental to our company and ultimately to yours and my paycheck. These new procedures create absolute havoc in the back of our aircraft and make our FA’s look like total buffoons (don’t even go there with me). If you think that is funny, then you don’t have a grasp of the total picture. We are only half of the front. The new procedures include separate carts and ultimately have doubled our passenger’s service time. Literally it is so bad, that the instigators of this absurd new service have already had so many passenger complaints that the company line is, “Well, if you can figure out how to do it better, then go ahead and do it.” Are you kidding me? Can you imagine if our flight ops department just threw up their hands and said that? “Well if you can figure out a better approach checklist, then just do it and let us know how it works out.” I’m serious when I say that this moronic service is going to drive many of our customers away. By the way, I just found out that our DAL FA’s assumed this idiotic service came from NWA’s and vice versa. Neither is correct. This is a completely new ill-conceived service of which neither side can be blamed for. We can once again safely lay blame at the idiots in charge of FA cabin service. Many of these personnel haven’t ever been a FA nor ever participated in a service at all. These are the dweebs making decisions about our cabin service. Because you probably don’t have a clue as to what is actually happening behind your closed door, you may not know that you should probably be apologizing to every passenger that exits your aircraft. I could give some ridiculous examples, but I think my point is already quite clear. Our inputs to management generally have some credibility and normally don’t go upon deaf ears. Just remember, after pushback, it is your aircraft. Do you really want to be in charge of such a disastrous evolution? I’m just saying.------------
P.S. OK Buzz, you are a hard act to follow. Keep em cumming. |
Originally Posted by forgot to bid
(Post 831226)
Meals at meal time, it was Gordon Bethune's thing. I got cheeseburgers back there once. Wasn't it DAL that had snack lunches in a bag as you boarded for a while? Or was that CAL, I can't remember.
With us always selling out of the food for sale items that have proven that they do not need to give it away. |
Originally Posted by Ad Lib
(Post 831216)
Exactly. ... and different airplanes have different needs. The 757 & 767 have plenty of bleed air with the engines at low power settings. Most of the other jets are just not as well endowed.
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Originally Posted by acl65pilot
(Post 831218)
Customer service is key here at DAL. Have it and you will be successful, do not have it and you cannot hide the fact that you do not.
No. 1: Delta 1.96 per 100,000 passengers Delta dropped the ball this past year. One DOT official attributes the airline’s most-complained-about status to its merger with Northwest. Regardless, Delta has some work to do: it was the worst offender in nearly all categories, especially flight problems, reservations, and baggage. The airline’s response? Complaints are handled, said a spokesperson, “on a case-by-case basis in the order they are received.” |
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