Once again, that customer satisfaction is a direct correlation to poor control of outsourcing on our part. Time to sunset those agreements. Our managers don't care since they won't be here and are just looking for short term gains, but we should be keenly interested as this is the future of our careers continuing to be squandered.

 

Beats me.

 

I find him very annoying. He is the type of person nobody really wants to do business with because he has no loyalty. His relationship with you and everything in his life revolves around the dollar. And no matter how well you treat him or how well your product is, if he feels that he paid too much, then he's going to bad mouth you. Very sad.

On the bright side, the Bureau of Transportation Statistics for May shows Delta improving the on-time arrival performance and lowering customer complaints. Perhaps the changes they made are slowly starting to pay off? Southwest is trending the opposite direction as they grow.

There's a lot of statistics going on in these numbers and you can always make the numbers say what you want. However, I find it interesting that you are more than 2.5 times likely to be bumped on a Southwest jet, but DAL receives twice as many oversales/bumped complaints.

 

Maybe. I comes down to how you manage and how you motivate your people to get the job done. I would venture to guess that LUV gives their Gate agents and pilots the latitude and tools necessary to take care of their internal and external customers.


If anything DAL has to many layers to it operation that isolates and buries a lot of these problems. Metrics are good but they only state that there is a problem. People are what identify the issues and fix it. Straighter more direct lines of communication from a work force that feels valued and compelled to speak up is stem one. Like I said, invest in your most valuable asset, your people. Show them though action not memo, that they are a valuable commodity that you want to keep. Simple eh?

 

Sailing, you need to go to what Herb Keller told his first pilots when he started the airline. These pilots bought it too, and now are quite wealthy. He told them he wanted to pay them differently that the industry had historically paid pilots, if they agreed to this, they would make more money than they ever would have under the typical methodology that most airlines used. To date he has been correct in that statement.

I also am of the school of though that there are many ways to skin this cat, an the LUV model is not the only one. I take the point that they found a different way to compensate their pilots and it has returned a nice return for their pilots.

Hourly they have historically been below the legacies,and it has been only the last five years that they have been above us. Pilots have a short memory. I believe the that if our union stated something that told their pilots that first they heard them and second they would carry their fight forward much of the consternation would ebb away. Or simply put, scope sales are over, and we understand you want your career back. Whomever said that would get a bronze statue in Herndon. The issue is no one has to date had the gumption to say that, and as a result pilots are grabbing at straws.

Like I have said, there are tons of really good ideas out there to enhance our pilots careers. Our union needs to listen to them and not discredit these ideas because of the ideas were not organically produced. The unions job is simple, protect, promote and grow a pilots career.

 

ROTFLMAO. good luck with THAT

Thanks to pompous attitudes like PG, when I can find my stamps, DPA will get another card....


not discrediting ideas that are not organic... that's rich.

 

I have previously run into this, and it might take some follow up. I called after my trip had ended, and they said they just hadn't had time to get around to it, even after 4 days.

I had also talked to others that let it go into the next month, and it turned into a nightmare trying to get it taken care of after the fact.

 

Thanks for the heads up. I'll check when my trip is done.

 

Extremely well said, thank you !

 

Thank you !