Airline Pilot Central Forums - Any "Latest & Greatest" about Delta?

We absolutely, positively have to win on customer service. Yeah, I know we make our money in business class and break even in coach, but without coach we fall behind.

This applies to upgrading our snacks (Why can JetBlue give out Blue Chips, while we're stuck with boring pretzels and peanuts?) to upgrading our gate agents to upgrading our ground crews to upgrading ourselves. Every single one of us who come face-to-face with customers need to put on our smiles and make our customers feel like they're the most important people in the world.

That's how we win.

Pretty hard to do when management gives control of our brand to darn near anyone who wants it, and trusts its own pilots last to control it.

Carl

OccupyRestSeat

11-26-2011 01:58 PM

disregard....

hoserpilot

11-26-2011 02:11 PM

My big game is the Apple Cup. WSU vs UW. Go Cougs!!!

Timbo

11-26-2011 02:16 PM

Quote:

Originally Posted by firstmob (Post 1091412)

What's going on with the 777 fleet, we added slots and at the same time are reducing 777 flight segments?

What does "added slots" mean?

The last two A/E's had displacements in both seats. Net loss of 30 Capt. and...was it 25 F/O's? Lost were ATL-Lagos, Tel Aviv and soon to be Shanghi. But picked up MSP-NRT and a couple other destinations out of NRT. (HKG, SIN, TPE)

acl65pilot

11-26-2011 02:22 PM

Quote:

Originally Posted by NuGuy (Post 1091271)

Bad, bad mojo wishing ill thoughts towards AMR and it's pilots hoping for a DFW base or to pick up the pieces.

Karma is a real *****.

Nu

No wishing of I'll will Nu. Just the talk on the street of what may happen in a filing. Much prefer for the to be in the command seat of their merger versus Doug Parker......

acl65pilot

11-26-2011 02:23 PM

Quote:

Originally Posted by Timbo (Post 1091430)

Delivery slots.

Timbo

11-26-2011 02:35 PM

We added 777 delivery slots? For when, 2025?

tsquare

11-26-2011 02:41 PM

Quote:

Originally Posted by Timbo (Post 1091449)

We added 777 delivery slots? For when, 2025?

You'll still have a few years left then won't you?:D

scambo1

11-26-2011 02:41 PM

Quote:

Originally Posted by acl65pilot (Post 1091439)

Delivery slots.

Have those 3 actually been firmed up?

tsquare

11-26-2011 02:43 PM

Quote:

Originally Posted by Timbo (Post 1091397)

Only one first down in the first half??

Well, so much for Auburn. War Eagle my arse...:rolleyes:

Time to get more beer and get ready for Noles-Gators.

And how about some Under boob to take the edge off?

Anyone think there might be a LSU-Bama do-over for the BCS game?

Yeah, your War Damned Eagles don't look so hot.. but at least they don't SUCK... For the orange, the streak is over, and beer is not enough.

Go Noles!

I'm not computer literate enough to post pics..

Lastly.. yes.. I think there will be a Tigers/Tide rematch..

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