First, Amazon customer service is exemplary (and is why they have gained so much market share). WalMart countered with trying to emulate (via online ordering emphasis) after realizing how well it worked.

But, besides them, what is the alternative to either? Both ARE the market. We have 9 competitors.

 

Brandolinis Law

Why does ALPA exist at all? Did their hands hurt from all of the high fives their bosses gave them over the last 100 years?

 

Ross Dress for Less has crushed for the last 30 years. And there’s way more than just 9 clothing retail stores out there.

their financials for their shareholders destroy Nordstrom, Macys, JC Pennys and other dept stores. They outpace TJ maxx as well.

Nobody thinks they treat their employees or customers well. They just sell super cheap stuff.

 

While this may be true, I’m not gonna waste time fact checking something that is apples to oranges. Reality is clothes are a necessity, you can’t walk around in your birthday suit. Flying especially for our target audience is not. Ross may be killing it as you mentioned because of the demographic of people that shop there. There is way more people in that category that can’t afford the upper end dept stores. Purely numbers based on a true need VS us which is a want. Now you may have the one offs that need to be somewhere mom/dad dying want to see them before they pass on, but the math is simple. Wants VS needs, you gotta come up with a better example if you want to argue that point you made.

 

First of all, Nordstrom, Macys and even JC Pennys do NOT sell the same items as Ross (JC Penny's does a little). Nordstrom sells HIGH END designer merchandise that are both NEW/CURRENT and checked for quality. Much of their clothing is worn for status and not simply as covering.

Second, some Ross items may look similar but are usually late/last year's inventory, are mis-sized or irregularly constructed and are otherwise more cheaply made. There are some items that, despite being last year's model, are still acceptable to many (like socks, underwear, housewares, etc.). And, where did you get they treat their customers poorly?

Third, an airline seat is an airline seat. F9 doesn't offer some "watered down" version of their product anymore. UA, AA, DL all offer their same seat (w/ wifi, club access, etc.) to their loyalty customers at prices not much more than F9.

But, your point is taken. Maybe it doesn't apply to ALL markets, but it does apply to most. Most businesses that treat their customers and employees badly don't do well for long periods of time. I guess Ross (and probably some others) are the exception - mostly due to their market.

 

Ross doesn’t treat their customer bad. Actually, their return policy is very good. You can even bring things that are more than 30days bought and they still give you a store credit for the current price. If you bring it within 30 days is the full amount you payed.

Now, Ross treat their employees ok…they even have a couple of days a year were their employees get 50% off on everything. I believe they get 20% off every day.

My wife used to work in one of their stores in our past life. (Recently married and I was a poor Regional FO making $35 hr).

 

Latest update…… another slap in the face.
a complete joke….
can we revisit the status meeting?

 

From today? I didn’t get an email.

 

After reading the negotiator’s letter, it doesn’t sound like the company wants to play ball. I guess the only way for me to earn an income close to my peers is to . . . pick up some open time. Better get to it.

 

“We don’t have an appetite for that level of collaboration." - management


Alright, sounds good.