Tool of the day
03-26-2015, 07:51 AM
#5942
Runs with scissors
Joined APC: Dec 2009
Position: Going to hell in a bucket, but enjoying the ride .
Posts: 7,538
Originally Posted by Sink r8
Me. On the PA. I think I was trying to tell the passengers it would be a little bumpy, or maybe it was a little choppy? It came out "a little chumpy". So I laughed. Still on the PA.
Confidence was high...
Confidence was high...
"Aw CRAP, look at the SIZE of that thing! We're SCREWED!"
03-26-2015, 08:00 AM
#5943
Banned
Joined APC: Nov 2013
Position: 7th green
Posts: 4,378
Originally Posted by saxman66
Because what Joe Schmo passenger knows what an APU bleed MEL is, much less what a cross bleed start means? Gotta keep those PA's simple usually.
Its better not to use technical jargon, especially if you use the wrong jargon. I once heard a Captain describe a problem on the PA then, during the subsequent approach, do something completely erroneous for the problem he described.
In the end, it turned out he had a different problem but used the wrong technical term to describe it. His actions were exactly correct for the problem he actually had. That taught me to say something along the lines of:
"Ladies and gentlemen, we have encountered a mechanical issue and are dealing with it using our standard operating procedures. Thank you for your patience."
That's really all you need to say.
The Captain in question might have said:
"Due to an inoperative APU, we are unable to use the air-conditioning system at this time. Once we start an engine, we will be able to cool the cabin. Thank you for your patience."
Technical jargon sometimes tends to frighten nervous fliers because they don't know what you're talking about and can't appreciate how minor the problem at hand may or may not be. They always default to "ITS SERIOUS."
The KISS principle always seems to work best.
03-26-2015, 08:47 AM
#5945
Weekend and Holiday Pilot
Joined APC: Jan 2007
Position: Sippin' at the Troubadour
Posts: 1,135
Originally Posted by DENpilot
I guess I don't fully understand this. Last time I tried the KISS method, the flight attendant really didn't appreciate it.
03-26-2015, 09:32 AM
#5946
Line Holder
Joined APC: Jun 2010
Posts: 91
Originally Posted by DENpilot
I guess I don't fully understand this. Last time I tried the KISS method, the flight attendant really didn't appreciate it.
03-26-2015, 12:17 PM
#5948
Gets Weekends Off
Joined APC: Mar 2008
Posts: 2,915
Originally Posted by Sink r8
Me. On the PA. I think I was trying to tell the passengers it would be a little bumpy, or maybe it was a little choppy? It came out "a little chumpy". So I laughed. Still on the PA.
Confidence was high...
Confidence was high...
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