Tool of the day
07-14-2016 | 09:43 AM
#8481
Administrator
Joined: May 2006
Posts: 8,025
Likes: 0
From: C-172
I feel like this is starting to become a regular trend for me but crew members that throw little kid tantrums when the hotel van isn't immediately outside when we walk out.
It's really embarrassing to be standing outside with a crew member throwing a fit becuase we have been out there all of 2 minutes and you've decided to call the hotel twice and cuss out the poor desk clerk about the whereabouts of his van and call him a liar saying he would be there. And then continue to Vent and steam in front of passengers also at the curb. It reflects poorly on us.
I get it when it's a stand up or a 10-12 hour overnight but when we have 18+ hours at the XYZ airport north/south/east/west hotel, just chill out a minute. And don't make me call the hotel either. I'm not the one who lost my temper. Enjoy the nice day out and have a little patience.
It's really embarrassing to be standing outside with a crew member throwing a fit becuase we have been out there all of 2 minutes and you've decided to call the hotel twice and cuss out the poor desk clerk about the whereabouts of his van and call him a liar saying he would be there. And then continue to Vent and steam in front of passengers also at the curb. It reflects poorly on us.
I get it when it's a stand up or a 10-12 hour overnight but when we have 18+ hours at the XYZ airport north/south/east/west hotel, just chill out a minute. And don't make me call the hotel either. I'm not the one who lost my temper. Enjoy the nice day out and have a little patience.
07-14-2016 | 07:03 PM
#8483
Thread Starter
Line Holder
Joined: Apr 2009
Posts: 1,688
Likes: 66
Hotels sign a contract stipulating what is required for wait times. Some hotels will just run the vans at set times and if you just miss it, you wait a whole cycle (30 mins ) in most cases. Our contract says 20 mins. I'll give them an extra 5, maybe 10, then I cab it and either the front desk pays, or I expense it and get reimbursed 6 weeks later. No reason to get the blood pressure up over and get angry.
07-14-2016 | 08:51 PM
#8484
Line Holder
Joined: Jul 2006
Posts: 1,143
Likes: 7
From: 737
Not just hotel vans but the guys that yell at anyone for anything. I've had a couple guys just rail on the guy on the ops radio on how the flights are over-blocked, as if he had set the airlines schedules up. Or just yelling on the ops freq for not having rampers or something out of this control.
07-15-2016 | 05:48 AM
#8486
Gets Weekends Off
Joined: Jul 2013
Posts: 12,533
Likes: 1,129
I'd like to nominate the LGA clearance controller last night for the tantrum he was throwing for the better part of an hour because he had to do his job. Some of the more memorable quotes: "I'm going to shut this frequency down if you people keep calling me" "No, I'm not verifying anything, you can verify your route with center when you're airborne."
From Delta: "Are we still on the GLDMN climb?"
DLV: "I don't know! What did we give you 3 hours ago? That's your clearance."
Delta: But we returned the gate and company refiled.
DLV: you know what, they need to stop doing that. I give you permission to fly, your company doesn't. I'm not telling you anything. What I gave you originally is your clearance.
From Delta: "Are we still on the GLDMN climb?"
DLV: "I don't know! What did we give you 3 hours ago? That's your clearance."
Delta: But we returned the gate and company refiled.
DLV: you know what, they need to stop doing that. I give you permission to fly, your company doesn't. I'm not telling you anything. What I gave you originally is your clearance.
07-15-2016 | 06:03 AM
#8487
Gets Weekends Off
Joined: Mar 2011
Posts: 247
Likes: 0
I'd like to nominate the LGA clearance controller last night for the tantrum he was throwing for the better part of an hour because he had to do his job. Some of the more memorable quotes: "I'm going to shut this frequency down if you people keep calling me" "No, I'm not verifying anything, you can verify your route with center when you're airborne."
From Delta: "Are we still on the GLDMN climb?"
DLV: "I don't know! What did we give you 3 hours ago? That's your clearance."
Delta: But we returned the gate and company refiled.
DLV: you know what, they need to stop doing that. I give you permission to fly, your company doesn't. I'm not telling you anything. What I gave you originally is your clearance.
From Delta: "Are we still on the GLDMN climb?"
DLV: "I don't know! What did we give you 3 hours ago? That's your clearance."
Delta: But we returned the gate and company refiled.
DLV: you know what, they need to stop doing that. I give you permission to fly, your company doesn't. I'm not telling you anything. What I gave you originally is your clearance.
Joking aside... File an irregularity report. The FAA will read it and investigate it. The last thing that needs to happen here is center being overwhelmed by aircraft flying on wrong routes and worse, aircraft flying "too close to each other" in the tight confines of the airspace all 3 airports share.
07-15-2016 | 06:42 AM
#8488
Banned
Joined: Nov 2013
Posts: 4,378
Likes: 0
From: 7th green
Easy, peasy and you look like a hero to the crew.
07-17-2016 | 12:41 PM
#8490
Line Holder
Joined: Jul 2008
Posts: 810
Likes: 0
From: 747 Captain (Ret,)
I feel like this is starting to become a regular trend for me but crew members that throw little kid tantrums when the hotel van isn't immediately outside when we walk out.
It's really embarrassing to be standing outside with a crew member throwing a fit becuase we have been out there all of 2 minutes and you've decided to call the hotel twice and cuss out the poor desk clerk about the whereabouts of his van and call him a liar saying he would be there. And then continue to Vent and steam in front of passengers also at the curb. It reflects poorly on us.
I get it when it's a stand up or a 10-12 hour overnight but when we have 18+ hours at the XYZ airport north/south/east/west hotel, just chill out a minute. And don't make me call the hotel either. I'm not the one who lost my temper. Enjoy the nice day out and have a little patience.
It's really embarrassing to be standing outside with a crew member throwing a fit becuase we have been out there all of 2 minutes and you've decided to call the hotel twice and cuss out the poor desk clerk about the whereabouts of his van and call him a liar saying he would be there. And then continue to Vent and steam in front of passengers also at the curb. It reflects poorly on us.
I get it when it's a stand up or a 10-12 hour overnight but when we have 18+ hours at the XYZ airport north/south/east/west hotel, just chill out a minute. And don't make me call the hotel either. I'm not the one who lost my temper. Enjoy the nice day out and have a little patience.
If you don't have some protections in your contract, then it is time to lean on your reps about the next contract.
Joe
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