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Old 08-03-2021 | 05:22 PM
  #131  
That/It/Thang
 
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Originally Posted by dualinput
Solution is get people to check the bags, throw the bags, pull tickets, and answer questions or nothing is going to work. You can’t have a successful reboot without correcting the source of the problem. Flight crew and airplanes was never the issue
Obvious to everyone. That wasn't the question. But ok.

Enjoy the hotel downtime boys, hopefully it gets better before getting worse
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Old 08-03-2021 | 07:11 PM
  #132  
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Loving this thread you guys, you don't know how lucky you are not flying for Alaska, they've been doing this for 90 years and still are having the same problems as y’all but at least y’all have overtime and reassignment protection and reserve that's good enough for senior pilots to bid. I wish I flew for Spirit right now, is that sad? Sad if you're an Alaska pilot.
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Old 08-04-2021 | 05:58 AM
  #133  
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325 cancellations already for today. Painful.

Talking to some folks, sounds like many airports are going to require Spirit to pay for dozens and dozens of extra police officers once flights start up again because of the high chance of violence at that time against employees. Not a good time.
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Old 08-04-2021 | 06:07 AM
  #134  
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Originally Posted by FlyGuy2021
325 cancellations already for today. Painful.

Talking to some folks, sounds like many airports are going to require Spirit to pay for dozens and dozens of extra police officers once flights start up again because of the high chance of violence at that time against employees. Not a good time.
Sad times we live in today.
From an F9 guy wishing the best to our NK brethren stay safe out there. Could easily be us next time.
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Old 08-04-2021 | 06:12 AM
  #135  
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Or we could just pay for for better training for gate agents and more customer service agents and more phone lines? People get livid because their flight gets delayed or canceled, they can't get a refund, they can't be rebooked on another airline since we have no interline agreements, and most importantly there's virtually no word from the airline on what to do. People start acting like animals because there's almost no transparency when everything hits the fan. No excuse for that behavior either, and with a budget airline, I don't expect perfection, but we could do a better job for the pax besides just shrugging our shoulders...
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Old 08-04-2021 | 06:15 AM
  #136  
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geez, looks like I'll have to keep my United app updated.
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Old 08-04-2021 | 06:26 AM
  #137  
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Originally Posted by pilotnicco
Or we could just pay for for better training for gate agents and more customer service agents and more phone lines? People get livid because their flight gets delayed or canceled, they can't get a refund, they can't be rebooked on another airline since we have no interline agreements, and most importantly there's virtually no word from the airline on what to do. People start acting like animals because there's almost no transparency when everything hits the fan. No excuse for that behavior either, and with a budget airline, I don't expect perfection, but we could do a better job for the pax besides just shrugging our shoulders...
I agree. The ULCC business model has some serious flaws that you highlighted above. Can't afford to have all of the extras that the other airlines offer, so when things go off of the rails, everything completely collapses.
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Old 08-04-2021 | 06:26 AM
  #138  
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From: A330 FO
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Originally Posted by IamEssential
geez, looks like I'll have to keep my United app updated.
You might be right. How many gate agents walked in the last few days? Kind of hard to recover without them.
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Old 08-04-2021 | 08:01 AM
  #139  
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I was offered a job with Spirit. This makes me quite nervous. Either a shape of things to come, or will DEMAND and encourage a serious necessary restructuring of their current operational practices. I would imagine this event will significantly erode quarterly if not total-annual revenue and profit. Share prices dropping. Operational meltdowns happen. I have worked through them at other carriers. This is pretty historic.
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Old 08-04-2021 | 08:10 AM
  #140  
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From: 1900D CA
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Originally Posted by Skycap876
I was offered a job with Spirit. This makes me quite nervous. Either a shape of things to come, or will DEMAND and encourage a serious necessary restructuring of their current operational practices. I would imagine this event will significantly erode quarterly if not total-annual revenue and profit. Share prices dropping. Operational meltdowns happen. I have worked through them at other carriers. This is pretty historic.
Frontier guy here.

Bad times pass. At Frontier we had a catastrophic meltdown one winter a few years back. We totally lost control of the airline. And then a few days later all was back to normal. Now it's just a distant memory. I'm sure this will be the same.

Jet Blue had a horrid meltdown once too. No one even remembers it now
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