Summer meltdown
08-04-2021 | 01:59 PM
#171
Gets Weekends Off
Joined: Jul 2021
Posts: 1,035
Likes: 0
Serious investment in our systems/schedulers/IT needs to happen if growth is expected. So many of these issues would have been solved if we could have contacted someone.
If they plan on doubling in size in the next 5 years with their current IT, we are going to see lots more of this.
If they plan on doubling in size in the next 5 years with their current IT, we are going to see lots more of this.
08-04-2021 | 03:08 PM
#175
Line Holder
Joined: Jan 2018
Posts: 1,839
Likes: 3
You’re right but you can’t IT your way out of warm bodies needed to throw bags, marshal/push airplanes, and pull tickets. We are in the business of exploiting cheap labor and isn’t possible these days so you gotta pay up. Minimal referral bonuses aren’t going to do it.
08-04-2021 | 03:15 PM
#176
Gets Weekends Off
Joined: Jul 2021
Posts: 1,035
Likes: 0
It’s pretty apparent that a shortage of ground and gate personnel isn’t why the phone trees and scheduling system went down. The former things lead to 1-2 hour delays, are generally recoverable and everyone is fighting through it this summer. The fact that our IT infrastructure went down repeatedly and that it takes 45 minutes to reboot it each time was far more the cause than lack of warm bodies doing the grunt work.
I didn’t know the entire “system” went down
08-04-2021 | 03:24 PM
#177
Line Holder
Joined: Sep 2014
Posts: 1,691
Likes: 21
From: 60’s Tech, Right
This is truly starting to rival the meltdown of Summer 2015 where there was a ‘pro quo’ (still waiting on my ****ing quid!)…. And the Spring 2017 where the grid, to be green, had to be -20 something for IOT and yet it was the pilots fault, and we got sued…. Things really do never change here regardless what management wants people to think. We’ve been down this road so many times, it’s time for some leadership change at the VP/SVP level, as some of those people, despite multiple instances of this happening, haven’t changed a damn thing. How are they still employed?!
08-04-2021 | 03:31 PM
#178
Perennial Reserve
Joined: Jan 2018
Posts: 14,248
Likes: 257
You gotta wonder what the on again - off again ops center transfer to Tennessee cost in experienced personnel bailing in advance of the move. At 2020 flying levels the loss of experience might not have been noticeable, but at 750 flights per day perhaps they just didn’t have the experienced people to make it work.
08-04-2021 | 03:48 PM
#179
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Joined: Jan 2018
Posts: 1,839
Likes: 3
I never head of any IT issues other scheduling phone problems. And we wouldn’t need that volume of calls if everything weren’t delayed and cancelled because of lack of personal to move the operation prior to and after the pilots take over.
I didn’t know the entire “system” went down
I didn’t know the entire “system” went down
08-04-2021 | 03:50 PM
#180
Line Holder
Joined: Jan 2018
Posts: 1,839
Likes: 3
You gotta wonder what the on again - off again ops center transfer to Tennessee cost in experienced personnel bailing in advance of the move. At 2020 flying levels the loss of experience might not have been noticeable, but at 750 flights per day perhaps they just didn’t have the experienced people to make it work.
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