Originally Posted by JoeyMeatballs

I don't think the customer service is that poor. I have witnessed time and time again Gate agents who are more than willing to help people out/answer questions as nicely as possible. People throw a fit when they get tagged with a "FEE" and get ****ed off when they have to pay it, they then consider this poor customer service. What it really is, is people inability to READ & COMPREHEND what they are paying for and what they will have to pay for when they buy a ticket.

The worst customer service I have ever witnessed was from Continental Gate agents. By far the most vindictive, miserable SOB I have ever met.

Originally Posted by more windshear

Do you think there will ever be a time that enough people choose not to fly spirit? I haven't been here that long, but I feel that there are always bad press articles about this company. Is it the ignorance of new airline travelers? Or could this be a big problem down the road? I understand the "un-bundled" aspect of the pricing model, but I wonder how long it will take for people to spend the extra money to fly XYZ airline because the lack of customer service... Adding to that, the customer service here is non existent. I don't care if you offer a la carte pricing or not, don't treat your customers like *******!

Believe it or not, I actually think this is a good place to work, I have been treated well so far. I just find it amazing how far apart the treatment of employees (pilots specifically) is compared to the treatment of customers.

Originally Posted by JoeyMeatballs

The worst customer service I have ever witnessed was from Continental Gate agents. By far the most vindictive, miserable SOB I have ever met.

Originally Posted by Softpayman

You've also had years to "get to know" the CAL agents. Way more exposure.

Originally Posted by Lobaeux

Judging by the comments at the end of the story, Boeing's in for a lot of complaints from Spirit's passengers.

Originally Posted by cmesoar

My wife and I traveled out of the country last year on United (CAL gate agents out of EWR). I witnessed one agent that was not only yelling at "passengers" but also yelling at a co worker that asked her for help on his computer. It was quite uncomfortable and embarrassing. I totally agree with you Joey on the CAL (now UAL) customer service. Now, I have never flown or jumpseated on Spirt. I wish everyone luck at Spirit. Just remember, MOST customers will search for the cheapest fare. Period. That will be good for you all and I assure you this story will pass...