Ok, so I'm a little annoyed that, as a copilot, I don't warrant a "customer engagement kit". Not that I have an ego or anything (my wife and kids have long since disposed of that), but I can't even begin to count the times I've been alone in the cockpit and have had an interested family or interested kid come up to see the "office". Up until now, when a parent asked me for a pair of wings for their kid, I could say something like, "Oh, I'm sorry, we haven't had those for some time now. How about I plop your son/daughter up in the seat and take a picture with your camera?"

Now I get to say, "Sorry. The Captain's off punching a grupmy. Would you like to wait in the jetway until he gets back so he can access his Customer Engagement Kit?"

Ridiculous. Either give us all the tools to properly engage and please our customers or give us lassos and revolvers to efficiently herd them on and off the airplane.

-"Sorry, kid. I'm just a copilot. I'm not authorized to give you souvenier wings. If you could only wait until the Captain wipes his butt and gets his pizza......."

I'm sorry, it just reeks of a cheap-assed solution to a very large problem...

 

You didn't get a kit? I did, I know all of the ATL FO's did because I saw the boxes. I'm running through the wings very fast.

Where are you based and what are you on?

 

DTW DC9B (for now... ATL M88B soon... sorry...), but no, no kit, and the Standards guys I was chatting with at the Dobbins airshow this past weekend mentioned that the kits were a Captain thing.

Again, it's not that big a deal to me, given that I have to hide in the cockpit after most of my landings anyway, but I would like to at least have a pair of wings to give to the occasional kid I didn't just scare the poo out of...

Maybe it's just a DTW thing? Maybe it's an oversight? Maybe the powers that be are trying to tell me, "Please, whatever you do, don't talk to the passengers".....

I dunno...

(btw... how are you running out of wings? I thought M88B guys on reserve lived the high life sipping beers and watching football.... Does this mean I'll occasionally have to work????)

 

I'm atl... I didn't get one.

 

I've been kissing babies and shaking hands for the last week. It must have been an ovesight. My kit was in my v-file.

 

I know several FO's who've received the kit. Just went to the CPO & picked it up.

 

Correct. The kits are too big for most v-files. You have to pick it up from the CP office. Now if I ever get a trip when that office is manned.....

 

yeah that. they made a pa the other day in the ATL crew room that if you are domestic ATL based pilot to come get your kit in the cpo. So I did, the secretary asked my name and then went through a list to find where my kit was in the probably two dozen big boxes in there. the kit had cards, wings, a small wallet and the new PA guide. All well done. but FO's do get them for sure.

 

it'd be cooler if you'd been kissing babes all week.

 

freightdog, I won't explain how for personal reasons but this is my first trip all month, secknd in 45 days. there are ways.

this will all be denied next AE.