Originally Posted by acl65pilot (Post 1024981)

Everyone tries to figure out what they are doing that makes them so special, but every business wizard glosses over the first part, People. In Fed Ex's case it is PSP. People-Service-Profit. In SWA's case it is very similar, People.

Invest in that asset, and guess what, your business gets you a return that cannot be measured on a balance sheet, a 10K report, or a on-time metric. It may show up here and there, but where it really shows up is customer satisfaction. In simple interaction of people to people is what sets the tone for your business.

Just like in the restaurant industry, Customers will forgive you for a bad meal, but they will not forgive you for bad service. That translates in to everything we do here. All of that starts with putting value in people. The first step in that is, recognizing a need to pay them correctly, respect their families needs, and understand that one may love their job but they work to live, not the other way around.

When I turned down SWA, I told them my reason, which was a few things, but family was at the top, and their response was, "Family comes first, and if you ever decided to work here, just give us a call and we will gladly take you." That right there says many things. It shows that the corporation gives the latitude to the employee to make a great decision, and it shows the cultural mindset that they put forth. That all comes from clearly showing though money and other means that you matter to your company. It really is not any simpler than that.

Originally Posted by DAL 88 Driver (Post 1025009)

Well said, ACL. Almost sounds like I could have written it... :D



Again, well said and I completely agree. But you turned down Southwest??? :eek:

Originally Posted by DAL73n (Post 1025195)

He's not the only one - at the time I did it (late 2000) it was a pretty easy decision - in hindsight maybe not so great. In fact, my class date at SWA was 2 months prior to my DAL class date. You never know. Up until now I haven't regretted it BUT the results of this next contract may make me do so (although I'm not one to dwell on things that can't be changed). I will say that being a CAPT at SWA at 10 years and living in base certainly looks appealing now (didn't know that's the way it would be - my crystal ball has always been fairly cloudy).

Originally Posted by DAL73n (Post 1025191)

It amazes me when Steve Dickson comes out and says in a Trim Tab that it is vital we protect our product (and congratulates us for doing so) while at the same time the vast majority of our product is not under Delta's control (our "Connection" partners). This is one of the reasons we are having problems - we have no control why someone is connecting from or to a Connection partner (or JV partner with Delta code). This doublespeak is one of the reasons we have problems. You don't see this problem with them most successful companies in our business (SWA, FedEx, and UPS).

Just my 2 cents.

Originally Posted by acl65pilot (Post 1025219)

Heck if we are looking at who we turned down. I also turned down World, Cathay, and CAL. Of course, the timing was right to be able to turn these down.

Originally Posted by nwaf16dude (Post 1025176)

70 is too low, no doubt, but I could stomach it a little better if it was only long call. I'd hate to see a system where a junior guy got stuck with short call all month, so I like our mix of long and short calls. I just wish there was a bump up of the guarantee for each short call period. Not only do we deserve it, but we need the financial disincentive to keep the company from putting a ridiculous number of guys on short call just because they can. We also need to fix the disparity in short calls between domestic and international. Hopefully the new rest rules will fix that for us, but I'm not holding my breath.

Originally Posted by acl65pilot (Post 1025174)

I bet you can do it of the "You Decide" links.

Originally Posted by tim123 (Post 1025225)

In the ALPA contract comparison that just came out, does anyone know why we are using America West in the comparison?

Originally Posted by Check Essential (Post 1025169)

Anyone have an answer to that question?
They made the stock quote link to an internal DeltaNet page.
Can we no longer get to the Internet on lounge computers?
There's gotta be a way.