Originally Posted by Roadkill

Word to the wise: If a Delta ticket agent swears for 10 minutes that "Fly for Less" tickets are refundable (Fly for EVEN Less are not per the webpage, but Fly for Less are supposed to be), and you buy some as a backup for your family vacation because Delta doesn't give you even one PS for family vacation a year, and you try to cancel them 3 day early to get your $$ back as promised...
... you're going to get seriously bent over.

And when they decide to charge you the "change fee" of $150/ticket instead of the cancel fee they promised would apply if $29 per ticket, and just give you a credit towards some future flight instead of the actual refund as promised, don't even THINK about questioning them.

And if you even TRY to discuss it and bring up the fare rules and pamphlets linked to the Fly for Less page to support that you should get your $1900 back as promised when you bought the "refundable" tickets, which you wisely printed to be sure you could get the promised refund, you're going to get threatened with having your Non-rev privileges being revoked.

Last time I EVER try to fly on Delta for $$, or try to give them my business. That 20% "savings" as an employee was the most expensive ticket I never used in my life, and getting threatened by a ticket agent to shut up and take the loss was just unbelievable. NOT a huge fan of my company just now.

Originally Posted by sailingfun

....Picture yourself running a company. You hire a employee and pay him a salary. Right after you hire him he gets a big bull horn and shots out to everyone who will listen what a horrible company you run yet still comes to work every day. How would you handle that employee?

Originally Posted by sailingfun

I would suggest that if you are so incredibly unhappy with your job and the situation is so intolerable that you respect your opinion and look at other options.
....

Originally Posted by fly2002

Hey guys new contract question. Now that the alv's have plummeted in all categories for sept at what point do us reserve pukes get an extra day off?

Thanks.

Originally Posted by Columbia

Hopefully possible on reserve?

Originally Posted by fly2002

Hey guys new contract question. Now that the alv's have plummeted in all categories for sept at what point do us reserve pukes get an extra day off?

Thanks.

Originally Posted by shiznit

The front line ACS gate agents are not the ones who are "best equipped" to handle refund issues. The training they get these days is minimal at best, so they are minimally useful at best. I highly suggest using the Delta.com refunds link to email/talk to a refund specialist. I have had a couple of issues that needed a fix and they are by far the most educated employees on the subject.

https://www.delta.com/onlinerefunds/refundsHome.do

You can call the 800-221-1212 number to speak with a refund specialist also.

FYI, they get bombarded with p1ssed off people all day long, so being friendly can really make their day.

Originally Posted by shiznit

Air Line Pilots Association, International

members only button

Login

My MEC/LEC tab

Select DAL MEC

On the right is a box called "quick links"

click "contract language"

click on "live contract"

download, Read and enjoy. (Hint, look at Section 12)

When you still have questions, call 1800-USA-ALPA M-F 0800-2000 or post a question on the social media tab, committee corner, then the applicable committee.


Page 5 of NNP #8 also has that answer.

Get a real answer from a person with actual expertise.

Avoid APC for a proper contractual knowledge base.

This is not a slight to all the smart people on here, it is a protection for any pilot who wants to know answers to real questions, the CPO isn't going to buy your "but a guy on APC said I could do that" excuse.

Originally Posted by forgot to bid

Dude: So, hot day here in Orlando huh?

Girl: Yeah.

Dude: Cool, yeah, I'm a Delta pilot.

Girl: Oh, okay, that's cool. Do you fly those little regional jets? Every time I fly on Delta it's in a little jet.

Dude: Oh, no. I fly the big international jets.

Girl: Like a 747?

Dude: No, no. A little smaller. We call it the E-R. It's the Boeing 767-300ER. The ER means extended range, it's an international airplane.

Girl: Uh huh... what's that loud noise? OH LOOK!!!!!



Girl: GOSH, ever since that Denzel movie, MD-80s are so freaking hot. Too bad you don't fly those!

Originally Posted by fly2002

Hey guys new contract question. Now that the alv's have plummeted in all categories for sept at what point do us reserve pukes get an extra day off?

Thanks.