Originally Posted by hoserpilot (Post 881458)

One of my classmates, former military with no previous airline experience, quit after a couple months on the job. He felt the job was not for him. He got a flying job with the government so he could be home every night and live in Socal.

Originally Posted by georgetg (Post 881457)

the OneWorld push for the West coast is real:

*

Cheers
George

Originally Posted by acl65pilot (Post 881468)

That will be interesting going out of SAN on a 777 to Europe. Wonder what the RATOW will be.

Originally Posted by Gunfighter (Post 881465)

In the rare event one of our agents actually cared enough to try this level of service, would our reservation/ticketing system let her do it? It seems that things which would should only take a couple clicks are completed with 50 keystrokes, 8 clicks, two fist pounds on the side of the screen and one swift kick to the cpu.

Originally Posted by gloopy (Post 881501)

It's partially a very intricate culture thing, at many levels. Everyone says it, but few do it and even fewer as well as SWA. The MBA crowd knows they have to say it, but not that many truly believe it and even if they do, most have no clue whatsoever how to make it happen, since most are little more than corporate mercenaries peddling their rote textbook formulaic managerial style from place to place chasing a bonus or quarterly metric. SWA focuses on the long term and puts employees ahead of revenue customers and shareholders. Some say they are run as well as they are because they are efficient, but they are efficient precisely because of their employee first foundation.

We do better than any legacy, and better than most others as well. But to be the long term best in the business that we strive to be, the emphasis on the Ultra HVC (the employee) has to come from the top down AND bottom up. And it can NOT be faked.

Originally Posted by acl65pilot (Post 881493)

I have had great experiences with many of our gate agents. Some not so much, but I realize that sometimes the service you get results in the way you ask.

It is easy to say they are over worked.

Originally Posted by acl65pilot (Post 881468)

That will be interesting going out of SAN on a 777 to Europe. Wonder what the RATOW will be.

Originally Posted by iaflyer (Post 881486)

You know, I thought the same thing while it was all going on. Quick - simple - efficient. Why can't Delta follow some of what's working for them.

I've always thought of Southwest as a high efficiency carrier, not a low cost carrier.