I was asking you what you do. Not so subtle dodge. Great, continue trolling anonymously.

And what did I write that's silly? That we are front line revenue generators for the company? That's absolutely true. We also interact heavily with our customers. I say that as a matter of fact. And most companies try to keep their front line employees happy.

Carry on running this site into the ground with your ignorant buffoonery, just like you did to FI.

 

Well, whatever you do, don't mention the new payraises and bonus to the customer service people. I mean, they actually have the word "customer" in their name and didn't fare nearly as well.

 

As far as business goes, it's really pretty simple. Companies exist primarily to generate profits for the owners. Therefore, management is chosen by the board to support the employees, who in turn take care of the customers, who are the source of revenue and profit. What are you not getting here?

Years ago, I worked in an insurance claims center. Not the model of a perfect customer service industry, but I was promoted to management for a short time before I left. My director instilled in his group how important it was for us to take care of the "folks" servicing the customer. Being in management wasn't a cake walk to be enjoyed, but rather a support role for the operations people. That attitude paid off in our reliability and quality metrics relative to other groups, in large part due to having motivated employees.

Having that experience, I am very sensitive to examples of both excellent and poor management. Not to say that Skywest is an example of poor management; they are decently above average in a very poorly managed industry, but yes, they are out of touch in large part with the front line employees.

BTW where the hell do you get "narcissist"?

 

I think we have some great CS people at our stations who do a fantastic job. I don't know enough about their compensation compared to their peers to say what raises they should get, though.

I was speaking to the compensation and qol of the pilots. Compensation wise, I think our pay is fine, I thought the pay in package #1 was ok, and even what we had before was better than plenty in the industry. Like most of us here, sure I'd always like a wage increase, but I was paying the bills ok before the package came out.

My issue, and what caused my "out of touch" comments, was in regards to quality of life. Let me know if you would to have a back and forth discussion here regarding PBS CN pairings, "pairing removed due to line constraints" issues, pairing mix changing dramatically from 1, 2, and 3 days to 4 day trips, decreased or nonexistent reserve staffing [which causes zero ability to modify our schedules for things that pop up when we're scheduled to be out of town for days at a time], and inability to stack trips.

I've been here 10 years now, far less than a lot of the guys here who have really seen the decline in qol from the haydays. But the novelty of travelling has long since worn off, and meanwhile I'm expected to spend much more time and many more nights on the road than I used to.

 

I never said anything other than front line employees generate revenue and interact directly with employees, and should therefore be taken good care of by the company. You inferred a whole lot that isn't there.

Edit to add: After rereading your post, who really has the big head here? I have a healthy appreciation for capitalism, and especially what Jerry worked to build here, but we are basically a light twin operator that rose from the ranks under competent management under favorable market conditions. If you haven't noticed, we no longer stand head and shoulders above our competition. There are no brain surgeons at Skywest, every employee contributes to make the thing work. Early on in this exchange, I said my job was nothing special. You seem to imply that SGU and our current management is some kind of brain trust. Almost makes me think you're one of the few that lectures pilots on the "big picture" when we make a due diligence call to try and keep our flights on time. Dunno though because you won't say where you work.

 

But this is where it is so important to have the open door policy so we can have that great relationship with management. /sarcasm

Word on the street is TG wasn't too impressed with the recent letter writing campaign about the DEN pairings. So I just want to make sure I am clear on this. Pilots give their feedback to SAPA so SAPA can pass it along to the company. The company says, "We don't believe you, everyone we talk to is super happy." SAPA asks the pilots to communicate directly with key people, so they can hear directly how their decisions are impacting the pilots. TG calls RJ and tells him they are "working" on it and to call off the dogs.

I'm sorry TG. Was it an inconvenience for you to open your email inbox and have to read a couple emails? Did you have to have an unexpected meeting for 30 minutes that made you late for lunch? How about a little empathy for everyone that has been working their ass off with no way to improve their schedules for the past year. It is really sad that SW takes better care of her flight attendants, than KB or TG ever would with the pilot group. How would it be to have 30% reserve coverage to be able to drop or trade trips?? At least I don't have to worry about the slow server on the evening of the 24th anymore. Is that a QOL improvement like Smart Index?

 

This x10. Very well said. That and all the QOL stuff they put in the pay package will do nothing to make things better. Again, no big deal because when the majority leaves, they are not having a hard time finding pilots. I guess we will see how small of a cog we are in the big machine when flights start getting canceled.

 

This has to be one of the most ignorant things you've said yet, and that's saying something.

 

Because at that point the discussion was in regards to SGU's treatment of pilots. In case you didn't notice, this is a pilot forum, where we discuss primarily pilot issues. Hence the name of the site. Yes, other employee groups directly interact with customers. CS agents and FAs do, more than the pilots. They can talk about their issues on Airline FA Forums or Airline CS Forums. Weak sauce, and poor effort at overly parsing words.

 

Aren't you a Skywest pilot?


Sent from my iPhone using Tapatalk